The Marks of a Respected agent
Whether you are a Landlord or Tenant probably the most important decision you will need to make when letting a property is to choose the right agent – one that you can trust and one that has genuine credentials
As an established company we have chosen to be accountable to these professional bodies. Not all agents want to be answerable for their actions. We do. This is a clear sign that you are dealing with a thoroughly reputable and respected agency.
There are more letting agents today than ever before and unless an agent has the required credentials you should think carefully about who you choose to do business with.
NALS – Licence No: A2777
We are member of NALS – the National Approved Letting Scheme – an industry recognised and Government backed accreditation scheme which offers peace of mind to landlords and tenants through the knowledge that the firm they are dealing with offers clearly defined levels of customer service.
THE DISPUTE SERVICE – Membership No: G02803
Tenants deposits are all bonded securely within The Dispute Service tenancy deposit scheme which is fully insured and industry approved. This is by far the best deposit scheme available from both the tenants point of view and the agent. Provided that there are no unresolved disputes at the end of tenancy, the deposit can be returned to all parties very quickly.
SAFE AGENT – Registration No: S1106
Safe agent – All member letting agents displaying the Safe Agent kite mark are firms that protect landlords and tenants money through client money protection schemes.
Landlords and tenants often make decisions based on cost but it is important to ensure you ask your agent for details of the organisation they are regulated by and whether or not they are covered by a client money protection scheme. All agents regulated by NALS / ARLA / NFOPP, the Law Society and RICS maintain and operate separate designated client accounts where your money is held completely separate from the operating funds of the firm.
If the agent you are using of thinking of using cannot provide you with the assurance of knowing they are covered by a client money protection scheme the question you need to ask is why not?
THE PROPERTY OMBUDSMAN – Membership No: D03340
Member agents must follow the The Property Ombudsman Letting Code of Practice. This sets out the framework within which member agents must operate and the standards of service they must provide for both tenants and landlords.The Code is compulsory and is rigorously applied in our complaints handling.
The agent is required and has agreed to have Professional Indemnity Insurance to ensure that any compensation awarded to you can be paid.The agent is required and has agreed to have an in-house complaints system with written procedures; inform you how to refer any unresolved disputes to the Ombudsman and co-operate with any investigation by the Ombudsman.